At HeadphonePrime, your satisfaction is our priority. If you’re not happy with your purchase, we’re here to help.
1. Eligibility for Refunds
You may request a refund within 7 days of receiving your product. To be eligible:
- Item must be unused and in original packaging.
- Proof of purchase (order ID or receipt) is required.
- Item must be damaged, defective, or incorrect.
2. Non-Refundable Items
We do not offer refunds for:
- Change of mind
- Sale or clearance items
- Orders with incorrect shipping information provided by the customer
3. Refund Process
To initiate a refund, contact our support team at support@headphoneprime.com with:
- Your order number
- Reason for the refund request
- Photo/video evidence (if applicable)
Once your request is approved, we will process your refund within 5–10 business days via your original payment method.
4. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Double-check your bank account
- Contact your payment provider
- Reach out to us at support@headphoneprime.com
5. Exchanges
We only replace items if they are defective or damaged. Contact us within 7 days of delivery for an exchange.
6. Shipping Costs
Customers are responsible for return shipping costs unless the item was faulty or incorrect.
7. Contact Us
For any refund-related queries, please email us at support@headphoneprime.com.
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